Frequently Asked Questions About Videos

WHAT SOFTWARE DO I NEED TO WATCH THE ONLINE VIDEOS?

1. To watch the videos you will need a high speed Internet connection (at least cable or DSL). Dial up connections will not work since the videos are about 45 minutes long.
   
2. Flash Player 8 or above. You can download the Flash player from the Adobe website.
   
3. We recommend that you try watch the test video before you buy. If you are unable to view the test video, you may purchase sessions on DVD for home viewing.

THE VIDEOS PLAY SMOOTHLY FOR A WHILE AND THEN STOP. THIS CONTINUES WHILE I AM WATCHING THE SESSIONS. IS THERE A WAY TO FIX THIS?

The sessions are Flash Video files that are streamed from high-bandwidth Flash Video servers located in the United States. If you live in the United States and have a high-bandwidth connection, these video files usually stream smoothly with few pauses. However, there are four common circumstances where people with high-bandwidth connections may encounter problems:

1. First, there may be times when bandwidth is constricted due to high volume Internet activity that may result in pauses as the video stream is buffering. Most common periods when this happens are mornings and early evenings. If this problem occurs during a session, end your session and try again at a later time when the Internet activity is lower. If the problem persists, you may need to run an online speed test to determine if your true Internet connection speed is above 512 kBps.
   
   
2. Second, people with DSL connections sometimes have difficulty maintaining steady video streams due to the limitations of DSL technology. DSL uses packet transfer methods that are optimized for temporary upload and download of files - not continuous streaming. Streaming problems with DSL seem to vary between service providers as some DSL users notice few or no problems keeping continuous streams, while other users may have frequent delays as the video is buffering. If problems persist, we recommend changing service providers. Cable Internet and T-1 technology are the best option for continuous and reliable streaming.
   
   
3. Satellite Internet users may also experience frequent delays and buffering due to the high latency of satellite signals. High-speed satellite Internet technology works well for general file transfer and Internet browsing, but does not maintain the stable integrity of bandwidth necessary for continuous streaming of long digital videos. Again, we recommend cable Internet and T-1 technology as the best options for continuous and reliable streaming.
   
   
4. If you have a high-speed Internet connection but live outside the continental United States, you may experience frequent pauses as the video is buffering. This is due to the physical distance between your computer and the server that hosts the videos. Unfortunately, there is nothing we can do to help you watch the videos online. Your best bet is to purchase a Men's Fraternity DVD. Please call us at 501.975.5050 for more information.

I'VE TRIED TO VIEW THE TEST VIDEO AND I CAN'T WATCH IT, BUT I REALLY NEED TO WATCH A SESSION. WHAT SHOULD I DO?

If you are unable to view the test video, you will not be able to view the online sessions. This is most likely because you do not have a high-speed connection to the Internet or the appropriate software on your computer (Flash Player 8 or above). You can watch a session by ordering a DVD. Please contact Lenee' Gipson at 501.975.5050 to place your order.

I USE VISTA AND INTERNET EXPLORER, BUT THE VIDEO WILL NOT PLAY

There is a bug in the Flash player for Microsoft Vista.  At this time, the following steps must be followed to fix this problem.

1. Close any Internet Explorer windows you have open by clicking the X in the corner of each window. All Internet Explorer windows must be closed before you continue.
2. On your keyboard, press and hold the Windows key (between Ctrl and Alt) and press the E key. This will open Windows Explorer.
3. At the top of this window, you'll see a textbox with the word "Computer". Inside this textbox, left-click anywhere to the right of the word "Computer". You should now be able to type inside this textbox.
4. Press the Backspace key until the textbox is blank.
5. Once the textbox is blank, type in the following: c:\windows\system32\macromed\flash
6. Press the Enter key.
7. You should see a list of files inside the Flash folder below. Look for a file that starts with "FlashUtil9". You may see more than one. Each file has a letter next to it (e.g. FlashUtil9b, FlashUtil9c).
8. Find the file that has the furthest letter in the alphabet (i.e. if you have FlashUtil9b and FlashUtil9c, the one you want to use is FlashUtil9c).
9. Double-click the appropriate file using the left mouse button. A screen will appear telling you that it is updating Flash. Once it is complete, your Flash should be updated and you should now be able to view videos on the MensFraternity.com website.

HOW OFTEN CAN I WATCH A VIDEO?

You will be able to watch each video you purchase 5 times within a 30 day period before you have to buy it again.