Frequently Asked Questions About Videos

What are the system requirements for videos on this site?

1. To watch the videos you will need a high speed Internet connection (at least cable or DSL). Dial up connections will not work since the videos are about 45 minutes long.
   
2. Flash Player 8 or above. You can download the Flash player from the Adobe website.
   
3. We recommend that you try watch the test video before you buy. If you are unable to view the test video, you may purchase sessions on DVD for home viewing.

Why am I having trouble viewing the test video? Any suggestions?

The sessions are Flash Video files that are streamed from high-bandwidth Flash Video servers located in the United States. If you live in the United States and have a high-bandwidth connection, these video files usually stream smoothly with few pauses. However, there are three common circumstances where people with high-bandwidth connections may encounter problems:

1. First, there may be times when bandwidth is constricted due to high volume Internet activity that may result in pauses as the video stream is buffering. Most common periods when this happens are mornings and early evenings. If this problem occurs during a session, end your session and try again at a later time when the Internet activity is lower. If the problem persists, you may need to run an online speed test to determine if your true Internet connection speed is above 512 kbps.
   
   
2. Satellite Internet users may also experience frequent delays and buffering due to the high latency of satellite signals. High-speed satellite Internet technology works well for general file transfer and Internet browsing, but does not maintain the stable integrity of bandwidth necessary for continuous streaming of long digital videos. Again, we recommend cable Internet and T-1 technology as the best options for continuous and reliable streaming.
   
   
3. If you have a high-speed Internet connection but live outside the continental United States, you may experience frequent pauses as the video is buffering. This is due to the physical distance between your computer and the server that hosts the videos. Unfortunately, there is nothing we can do to help you watch the videos online. Your best bet is to purchase a Men's Fraternity DVD. Please call us at 501.975.5050 for more information.

If the video you purchased stops, times out or is otherwise not viewable, follow these steps:

1. Clear your browser's cache (based on your current browser, see below), reboot your computer, and then try to watch the video.
2. If you're still having trouble viewing the video, update your version of Adobe Flash (see below). 
3. If you're still having trouble viewing the video, please consider using a different computer (if you have access to one) or purchasing the DVD.  While we welcome feedback related to your experience with the site (either by phone at 501.975.5050 or via e-mail), we are unable to provide one-on-one technical support for problems related to your computer or Internet connection. 
   

Clearing your browser's cache (Internet Explorer 7):

1. Open Internet Explorer 7.
2. Once open, click on the "Tools" menu at the top of the page.
3. Once tools is open, the "General" tab should open by default.
4. Keep this tab open. If not, make sure the "General" tab is selected.
5. Under "Browsing History" click "Delete".
6. A new window will now pop up. Click "Delete Files" listed in the "Temporary Internet Files" section.
7. Give your computer a minute or two to complete. Once your curser returns to an arrow, click "OK" at the bottom on the window.
   

Clearing your browser's cache (Internet Explorer 8):

1. Open Internet Explorer 8.
2. Once open, hold down the Alt key on your keyboard.
3. Click on the "Tools" menu at the top of the page.
4. Once tools is open, click the "Delete Browsing History" option.
5. Under "Delete Browsing History", uncheck all options, then check "Temporary Internet Files" and "Cookies".
6. Click the "Delete" button at the bottom of the "Delete Browsing History" window.
   

Clearing your browser's cache (Firefox 3.5 for Windows):

1. Open Firefox 3.5
2. From the Tools menu, select Clear Recent History... .
3. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
4. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.
   

Clearning your browser's cache (Firefox 3 for Windows):

1. Open Firefox 3
2. From the Tools menu, select Clear Private Data... , and then check Cache and Cookies.
3. Click Clear Private Data Now.
   

Updating Adobe Flash Player

1. Follow the link here.
2. Click the "Agree and Install Now" button.  
3. After you've updated, go to this link to make sure you're running the latest version. 

I've read the Video FAQ and followed the suggestions, but I still cannot get the test video to play on my computer. What are my other options?

If you are unable to view the test video, you will not be able to view the online sessions. This is most likely because you do not have a high-speed connection to the Internet or the appropriate software on your computer (Flash Player 8 or above). You can watch a session by ordering a DVD. Please contact Lenee' Gipson at 501.975.5050 to place your order.

I'm having problems watching the video with Microsoft Vista and Internet Explorer. Can you help?

There is a bug in the Flash player for Microsoft Vista.  At this time, the following steps must be followed to fix this problem.

1. Close any Internet Explorer windows you have open by clicking the X in the corner of each window. All Internet Explorer windows must be closed before you continue.
2. On your keyboard, press and hold the Windows key (between Ctrl and Alt) and press the E key. This will open Windows Explorer.
3. At the top of this window, you'll see a textbox with the word "Computer". Inside this textbox, left-click anywhere to the right of the word "Computer". You should now be able to type inside this textbox.
4. Press the Backspace key until the textbox is blank.
5. Once the textbox is blank, type in the following: c:\windows\system32\macromed\flash
6. Press the Enter key.
7. You should see a list of files inside the Flash folder below. Look for a file that starts with "FlashUtil9". You may see more than one. Each file has a letter next to it (e.g. FlashUtil9b, FlashUtil9c).
8. Find the file that has the furthest letter in the alphabet (i.e. if you have FlashUtil9b and FlashUtil9c, the one you want to use is FlashUtil9c).
9. Double-click the appropriate file using the left mouse button. A screen will appear telling you that it is updating Flash. Once it is complete, your Flash should be updated and you should now be able to view videos on the MensFraternity.com website.

How many times can I watch a video before it expires?

You will be able to watch each video you purchase 5 times within a 30 day period before you have to buy it again.